Frequently Asked Questions

Everything you need to know about your Velites performance gear.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.

What is your return policy for fitness equipment?

We offer a 30-day money-back guarantee. Items must be returned in their original packaging and in unused condition to qualify for a full refund.

Do Velites products come with a warranty?

Yes, all our high-performance gear comes with a 1-year limited warranty against manufacturing defects to ensure you can train with confidence.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How do I track my delivery?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Are Velites products suitable for professional athletes?

Absolutely. Our equipment is engineered to meet professional standards, utilizing premium materials designed for high-intensity training and longevity.