Returns & Exchanges

At Velites, we are committed to your peak performance and offer a 30-day window for returns or exchanges on all premium fitness gear. If your equipment doesn't meet your training standards, we will ensure a seamless resolution to get you back to your workout.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Gear

  Place the unused items in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our team inspects the returned equipment for quality assurance, we will process your refund or ship your new exchange within 3-5 business days.